At Lenox Hill Hospital, we strive to sustain a culture of service excellence. Service Excellence means that we work relentlessly to be a great place for employees to work, physicians to practice medicine, and patients to receive care.
Our goals reflect the Six Pillars of Excellence (Service, Quality, People, Financial, Growth & Community), which are measured and communicated regularly. They are the foundation around which all of our agendas are built.
We work to ensure our Nine Principles of Excellence are demonstrated always:
Our Service Standards, developed by our employees, are derived from our principles. All employees and prospective employees are expected to commit to these Standards.
Our Corporate Compliance Program reflects our commitment to providing quality health care in a legal and ethical environment. All employees, management staff, trustees, voluntary physicians and vendors doing business with the Hospital are expected to abide by our Code of Ethics, Conflict of Interest, and Detection of Fraud, Waste and Abuse policies.
We believe that every person has the potential to make a positive impact on the well being of our patients, families, visitors, physicians, and colleagues. We acknowledge that The Time Is Now to make a constructive contribution in all of our encounters. We constantly strive for service excellence—no matter how large or small the interaction—and recognize that every encounter offers an opportunity to enhance the experience.
|Joint Commission - Report a Complaint|
If for some reason your concerns have not been resolved, you can contact the Joint Commission at jointcommission.org or at the following address:
The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181