A Culture of Service Excellence

We work to ensure our Nine Principles of Excellence are demonstrated always:

• Commit to Excellence
• Measure the Important Things
• Build a Culture Around Service
• Create and Develop Great Leaders
• Focus on Employee Satisfaction
• Build Individual Accountability
• Align Behaviors with Goals and Values
• Communicate at All Levels
• Recognize and Reward Success

Our Service Standards, developed by our employees, are derived from our principles. All employees and prospective employees are expected to commit to these Standards.

They include:

• Individual Accountability
• Privacy and Confidentiality
• Service Recovery
• Communication
• Telephone Etiquette
• Safety and Security
• Environment
• Elevator and Hallway Etiquette

Our Corporate Compliance Program reflects our commitment to providing quality health care in a legal and ethical environment. All employees, management staff, trustees, voluntary physicians and vendors doing business with the Hospital are expected to abide by our Code of Ethics, Conflict of Interest, and Detection of Fraud, Waste and Abuse policies.

• Click here for the Code of Ethics
• Click here for our Conflict of Interest Policy
• Click here for our Detection of Fraud, Waste and Abuse Policy

We believe that every person has the potential to make a positive impact on the well being of our patients, families, visitors, physicians, and colleagues. We acknowledge that The Time Is Now to make a constructive contribution in all of our encounters. We constantly strive for service excellence—no matter how large or small the interaction—and recognize that every encounter offers an opportunity to enhance the experience.

If for some reason your concerns have not been resolved, you can contact the Joint Commission at jointcommission.org or at the following address:

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL  60181